Frequently Asked Questions

Question: What is the cut-off time for ACH?
Answer: 01:00PM (PST). Any orders created after this time may be processed the same day or the following day.

Question: Can I create a batch file and upload it for processing?
Answer: We provides 2 batch file formats (comma-delimited and NACHA). Please contact us for details.

Question: Can system generate a response file?
Answer: Upon request, a merchant can be setup to receive a response file daily on our FTP server.

Question: Can system generate a return file?
Answer: Upon request, a merchant can be setup to receive a return file daily on our FTP server.

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